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Privacy Policy

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Here at Bluestep, we are committed to respecting your privacy rights. We want to maintain the trust and confidence our clients have in us and we want them to know that Bluestep are dedicated to being as transparent as possible about what data we collect. In this privacy policy,

Our contact details

Name:                   Bluestep Solutions
Address:                Tithe Barn, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire, NN7 3DB
Phone Number:    0844 576 0576
Date completed:  1st April 2023

The type of personal information we collect

We currently collect and process the following information:

  • Name
  • Email Address
  • Contact Phone Number (including mobile number if necessary)

In some situations, it may also be necessary to collect the following information to provide you with our products or services:

  • Postal, billing and delivery addresses (if not business address)
  • Purchase and order history made by you and your organisation
  • Date of birth

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • when placing an order with one of our account managers either over the phone or via email.
  • if you use the contact form or live chat facility on our website.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • we carry out fulfilment responsibilities on behalf of some of our charity partners, who collect personal information (as above) as the data controller, which we are able to safely access, as the data processor, in order to send items out to the end user

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • your consent. We use the information that you have given us in order to deliver our services to you as requested (either by yourself or via our fulfilment channel) or
  • where the processing is in our legitimate interests.

When processing some of our client orders we may need to share personal information with other organisations, particularly our courier services. We provide them with your contact name and address information for delivery purposes only. They can’t contact you or share your personal information.

Should you sign up to our newsletter, the email address you submit will be added to our database on our Mailerlite account. This account is password protected and only accessible to approved users within Bluestep.

As a marketing agency, we sometimes send email marketing as part of the campaigns we run on behalf of our clients. At present, the third-party email marketing provider we use to do this is Mailerlite. In this instance, we act as the data processor, delivering email marketing to the desired audience on behalf of our clients. Bluestep do not store any data on behalf of clients on our company computers or servers. Only in Mailerlite is the information stored, in a password protected account. We only ever access the data held within the account when we are requested to make changes by our client; they are the Data Controller.

You have a right at any time to stop us from contacting you for marketing purposes, as outlined further below. Email address that have been opted-out of marketing communications, will be retained in a ‘suppression list’ for the purpose of ensuring they do not receive further emails and that your preferences are respected in the future.

Below is a list of all the organisations we share data with.

Organisation Description Data we share
UPS Courier Name, Delivery Address & Phone Number
Palletways Courier
ITD Global Courier
Chatham Clearance Courier
Fedex Courier
DHL Courier
Transglobal Courier
Speedpac Packaging and Fulfilment Name & Delivery Address
Asendia Packaging and Fulfilment Name & Delivery Address
Live Chat Interactive online chat provider Name, Email & Phone Number
Typeform Online form provider Name, Email & Phone Number
Mailerlite Email marketing provider Name & Email

How we store your personal information

Your information is securely stored. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. If you place an order or request a quotation from us we will keep your information for six years – this is so that we are compliant with HMRC Tax regulations.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information, visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us either by emailing us at or writing to us at:

Bluestep Solutions Limited
Tithe Barn
Blisworth Hill Farm
Stoke Road

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: