Terms And Conditions

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Agreement

Bluestep Solutions Ltd, the “company”, sells the goods or service (“Goods“ or “Services”, which shall as the context admits refer to any or all of such goods or services) upon the terms set out below (the “terms”). The “customer” shall refer to any person, firm, company or other organisation placing an order of any goods or services.
These Terms and Conditions will be deemed to have been accepted by you when you accept them, a proposal or a quotation or from the date of any delivery of Goods (whichever happens earlier) and, along with the Data Processing Agreement, which sits separately to these term and conditions. Together, these will constitute the entire agreement between us and you.
These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods/Services between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation and Definitions

A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.
Words imparting the singular number include the plural and vice-versa.

7. The following terms shall have the following meanings when used in these terms:

Creative and Technical Specification:any specification for the Services that is agreed in writing by us and you.
Customer Materials:any materials provided by you to us electronically or otherwise including, by way of example, artwork, copy, models, designs, photographs, films, videos, characters, music, software, diagrams, drawings, sound recordings, text, images and other data.
Deliverables:any deliverables provided which are attributable to the Products or Services.
Products:any non-bespoke products provided by us to you in accordance with the Proposal and which are not attributable to the Goods or Services including, by way of example, websites, apps and application software.
Proposal:our description of the Products or Services to be provided or performed by us to or for you which we provide to you.
Services:any creative services provided by us to you in accordance with the Proposal including, by way of example, creative concepts, design work, work on illustrations and photography, animation and video production, work on branding, work on campaign strategies, work on digital solutions and the provision of content.
Third Party:any third party (including any developers, sub-contractors, agents and suppliers) which we use in respect of the Products or Services including, by way of example, photographers, film makers, technology providers, providers of image libraries and hosting service providers.
Third Party Materials:any materials supplied by a Third Party including, by way of example, imagery used in providing any Deliverables.

Goods/Services

All orders should be sent directly to Bluestep Solutions Ltd, The Grain Store, Pastures Farm, Station Road, Grendon, NN7 1JD, info@bluestepsolutions.comor through calling 0844 576 0576.
Once an order is confirmed, the customer is obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order.
Bespoke garments are “made to order” based on customer confirmation of the order details. Refunds/Returns for bespoke orders will only be done whereby Bluestep Solutions has failed to comply with the confirmed customer order instructions or the product is faulty. Notification of an order issue must be made to Bluestep Solutions within 72 hours of order receipt.
We take every care to ensure that the descriptions and specifications of our items are correct at the time of going to print.
Images used for Bluestep products are for representative purposes only. Apparel and items delivered may differ slightly from images.
Our products have finishes that are applied to the exterior of our Products. Due to the nature of the materials used, finishes may vary including materials. Furthermore, while the colour reproduction of the items is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. It is your responsibility to check that all the details on the order form are correct.
The description of the Goods/Services is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods/Services by us. Descriptions of the Goods/Services set out in our sales documentation are intended as a guide only.
We can make any changes to the specification of the Goods/Services which are required to conform to any applicable safety or other statutory or regulatory requirements.
An order in response to a Proposal constitutes an offer by you to purchase the Products and/or Services detailed in the Proposal in accordance with these terms which may be accepted at the discretion of the Company and, if so accepted, will only be accepted upon these terms.
An order in response to a Proposal shall only be deemed to be accepted when the Company issues written acceptance of the order or does any act consistent with fulfilling the order at which point a contract will come into existence between you and the Company.
You acknowledge that in entering into any contract, you have not relied on any written or oral representations made by or on behalf of the Company save as set forth in writing and expressly included in the contract. The Company shall have no liability for any representation not so reduced to writing and incorporated in the contract.

Purchase of Merchandise

The price (Price) of the Goods/Services is set out in our quotation current at the date of your order or such other price as we may agree in writing.
If the cost of the Goods/Services to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to dispatch.
Any increase in the Price under the clause above will only take place after we have told you about it.
The Price is inclusive of fees for packaging and transportation / delivery.
The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
Carriage paid goods will be delivered to the customer by the cheapest reasonable method and route unless otherwise requested. The customer shall bear all of the additional costs invoiced by the company in respect of any other agreed method of delivery.

Purchase of Products and Services

The Company will consider that you have accepted any Products, Services and Deliverables if no notification of non-acceptance or changes is received in writing from you within 10 days of them having been provided to you.
You undertake to promptly provide all required Customer Materials, information and assistance that the Company reasonably requires from time to time and in such format as the Company reasonably requests to facilitate the proper and timely delivery or performance of the Products or Services. You also warrant that, to the best of your knowledge and belief, all Customer Materials and information provided by you to the Company is accurate and complete.
By supplying Customer Materials for inclusion in any Deliverables, you declare that you hold the appropriate rights and/or permissions to do so and you grant the Company permission to use those Customer Materials freely in respect of the provision of the Services. You shall not hold the Company accountable for, and shall hold the Company harmless against, any claims resulting from you not having any such rights and/or permissions.
You acknowledge that the Company shall only retain either copies or originals of Customer Materials for a period of 6 months following completion of the Services and the Company shall not be liable for any losses you may suffer arising from it deleting such Customer Materials after this period.
Should the Company incorporate any materials into any Products, Services or Deliverables believing them to not be subject to any ownership or usage restrictions, then should it subsequently emerge that they are subject to ownership or use restrictions then you agree to allow the Company to remove and/or replace them.
Any indication given in the Proposal in respect of the delivery of the Products or performance of the Services shall be considered by you to be an estimate. Time shall not be of the essence in respect of delivery of the Products or performance of the Services.
The Company shall have the right to make any changes to the Products or the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Products of Services, and the Company shall notify you in any such event.
If you notify the Company of any defect or fault in respect of the Products or the Services then the Company may, at its option, repair, replace or re-perform, as the case may be, the Products or the Services.
If the Company’s performance of any of its obligations under the contract is prevented or delayed by default of you or your failure to perform a relevant obligation, then the Company shall be able to rely on this to relieve it from performance of any of its obligations to the extent it prevents or delays the Company’s performance of any of its obligations.

Price and Payments

You must pay the Price within 30 days of the date of our invoice or otherwise according to any credit terms agreed between us.
All sums payable to the Company will be paid in pounds sterling unless otherwise agreed in writing.
The payment terms will be as stipulated in the Proposal and may require full payment upfront, a deposit or staged payment. Each invoice is payable in 30 days.
Where a deposit is payable to the Company on receipt of your order, this is a non-refundable deposit.
The price of the Products and Services will be as stipulated in the Proposal and, unless otherwise specified, the price shall be exclusive of any applicable VAT (you shall pay at the rate required by law after receipt of a valid VAT invoice).
The Company reserves the right to vary the price of the Products and Services according to further requirements made by you subsequent to your order including, by way of example, should your objectives change.
Where the Proposal does not set out the fees of any Third Party, the fees charged by any Third Party are your responsibility including, by way of example, any royalty and licence fees in respect of Third Party Materials. Such fees will be passed on to you for payment if they are incurred by the Company but shall be advised by the Company in writing and accepted by you in writing before either the work proceeds or any fees are incurred.

Third Parties

You agree that the Products, Deliverables and Services may incorporate Third Party Materials, and/or be provided by Third Parties, as the case may be.
You agree to abide by the separate terms and conditions of any Third Parties, copies of which are available to you on request, and that such terms and conditions (including any disclaimers contained within them) shall apply to you.
Should the Company’s right to incorporate any Third Parties Materials into any Products, Deliverables or Services cease then you agree to allow the Company to remove and/or replace those Third Parties Materials without any liability to you.

Discounts and Overdue Accounts

The company reserves the right to negotiate independent settlement terms for any new accounts or where special circumstances prevail. These terms to be confirmed in advance and confirmed in writing.
If you do not pay within the period set out above, we will suspend any further deliveries, access to any Products and any Deliverables supplied, together with further work in respect of the Services without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 4% per annum above the base rate of the Bank of England from time to time on the amount outstanding until you pay in full.
Without prejudice to any other right of the company, the company reserves the right to withhold delivery of all goods and services to the customer if any sum owing to the company from the customer is overdue until such sum is paid in full together with any interest due thereon.
You must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Storage, Damage, Returns & Delays

If upon delivery any goods ordered by the customer are found to be missing or damaged the company will use its reasonable endeavors to assist the customer in making a claim against the carrier by showing that the relevant goods were delivered to the carrier in sound condition provided that the customer notifies the company and the carrier of all relevant details in writing within 72hrs of such delivery. Failure to take action within such time will render such assistance by the company entirely discretionary.
If upon the receipt of any invoice from the company the customer finds that any consignment of goods covered by such invoice was not received by the customer then the company will use its reasonable endeavors to assist the customer in making a claim against the carrier by showing that such consignment of goods was delivered to the carrier provided the customer notifies the company and the carrier of all relevant details in writing within 7 days of the date of such invoice. Failure to take action within such time will render such assistance by the company entirely discretionary.
The company shall be under no obligation to accept returned goods unless such goods breach any warranty given but may in its absolute discretion do so with its prior agreement with the customer. If the customer does not so agree then the customer must return such goods carriage paid and provide to the company under separate cover the date and the number of the relevant invoice and (if possible) return the relevant delivery note. The company reserves the right to impose a handling charge of 30% of the invoiced value of the returned goods and (if the customer has not already paid the relevant invoice) such handling charge (if imposed) must be paid forthwith upon return of the goods and the company’s acceptance of such returned goods shall be conditional upon prompt payment thereof.
For the avoidance of doubt the company shall not be responsible for the acts or omissions of any carrier.
If the Company’s supply of the Products or performance of the Services is delayed by an event outside its control then the Company will contact you as soon as possible to let you know and the Company will take steps to minimise the effect of the delay. Provided the Company does this it will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact the Company to end the contract.

Cancellation and Alteration

Details of the Goods/Services as described in the clause above (Goods/Services) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods/Services which is capable of acceptance.
The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.
Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.
The Price quoted is based on the number of hours estimated. The Price will change if changes are required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.
Bluestep hold no responsibility for any amendments made by any third party, before or after a design is published
Cancellation of orders may be made initially by telephone or email but Bluestep will need formal notification in writing.
Written confirmation of cancellation must be received within 14 days of instruction being issued, the client will be liable for the full quoted cost of the project

Delivery

We will arrange for the delivery of the Goods/Services to the addresses specified.
Subject to the specific terms of any special delivery service, delivery can take place at any time of the day.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

Acceptance of Goods and Services

The Company will consider that you have accepted any Products, Services and Deliverables if no notification of non-acceptance or changes is received in writing from you within 10 days of them having been provided to you.
If any damages or shortages are discovered, you must inform us in writing within 72 hours, providing details.
Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
We will be under no liability or further obligation in relation to the Goods if:
a. if you fail to provide notice as set above; and/or
b. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
c. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
d. the defect arises from normal wear and tear of the Goods; and/or
e. the defect arises from misuse or alteration of the Goods, negligence, willful damage or any other act by you, your employees or agents or any third parties.
Acceptance of the Goods will be deemed to be upon inspection of them by you via supplied images from us within 4 days after delivery.

Reviews and Referrals

Our Bluestep Solutions review and referral schemes are open to existing and previous clients.
To make a valid referral, the referral business must share the unique reward/discount code with a non-Bluestep Solutions client.
A non-Bluestep Solutions client can work for the same business however must be from a different team within the organisation and not have placed an order previously.
Referrals will only be eligible if the referred business have not placed an order previously. Bluestep Solutions will notify the referral business if the referred business has placed an order previously.
The reward/discount code gives the referred business a 10% off discount to use on their first order up to the value of £10,000 (maximum £1,000 off total order cost).
Referrals will be deemed as ineligible if an existing Bluestep Solutions client refers their own team within an organisation or another existing client.
To constitute a successful referral, the referred business must place an order before a reward/discount code is then given to the referral business.
The unique reward/discount code gives the referral business a 10% off discount to use on their next order up to the value of £10,000 (maximum £1,000 off total order cost).
In the instance that the referral business and referred business are the same organisation, just one reward/discount code will be given to the organisation.
There is only one reward/discount code for each referral business and referred business (excluding instances where the referral business and referred business are the same organisation).
There is a limit to the number of businesses a referrer can refer of 2 per year.
The referral businesses reward/discount code will be issued within 30 days of the referred businesses order confirmation.
There is no cash alternative to the percentage discount code.
One reward of 10% off can be used at any one time, for any one order. Reward/discount codes cannot be used in conjunction with any other offer or referral scheme reward/discount code.
In the event of any disputes regarding any referred business, the decision of Bluestep Solutions is final.

In the event of a referral business not receiving their reward/discount code within the 30 days, a query must be raised for consideration to info@bluestepsolutions.com.
If you require any further information regarding the Bluestep Solutions referral scheme, please email info@bluestepsolutions.com.
To make a valid review, the review must be written using Facebook’s review platform.
Reviews will only be eligible if the author is a Bluestep Solutions client, in the event of any disputes the decision of Bluestep Solutions is final. Reviews will be deemed as ineligible if the author of the review is not a Bluestep Solutions client.
Reviews will be entered into a quarterly draw to win a reward/gift card for their team within their organisation.
The author of the review will be entered into a quarterly draw to win a reward/gift card for their team within their organisation.
The reward is a gift card of £100 monetary value for an organisation, the organisation is subject to change based on Bluestep Solutions’ desired offering.
The quarterly winner will be selected at random by computer and will be notified of the reward/gift card within 30 days of the draw taking place.
The reward/gift card will typically have an expiry date of 12 months from the date of purchase by Bluestep Solutions. The expiry date can be sooner or later depending on the organisation it is purchased from.
There is only one reward/gift card available per quarter and there is no cash alternative or substitute option to the reward/gift card.
Any rewards from this scheme should be declared in your annual tax return or declared as a benefit in kind.
In the event of a winner not receiving their reward/gift card within the 30 days of being notified, a query must be raised for consideration to info@bluestepsolutions.com.
If you require any further information regarding the Bluestep Solutions review incentive, please email info@bluestepsolutions.com.

Intellectual Property Rights

“Intellectual property rights” means all patents, rights to inventions, copyright (including rights in software) and related rights, trademarks, service marks, get up and trade names, internet domain names, rights in designs, database rights, rights in confidential information (including know-how) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or shall subsist now or in the future in any part of the world.
You must guarantee to us any elements of text, images or other artwork you provide are either owned by your good selves, or that you’ve permission to use them. When you provide text, images or other artwork to us, you agree to protect us from any claim by a third party that we’re using their intellectual property.
Bluestep guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to protect you from any claim by a third party that you’re using their intellectual property. Provided you’ve paid for the work and that this contract hasn’t been terminated, we’ll assign all intellectual property rights to you as follows:

[You’ll own any software or visual elements we design for you. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all intellectual property rights of text, images, and data you provided, unless someone else owns them.]

Bluestep own any intellectual property rights we’ve developed prior to, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise. Any third-party software used in this project is property of its’ respective owners.
By supplying text, images and other data to Bluestep for inclusion in the decided medium, the client declares that it holds the appropriate copyright and/or trademark permissions
The ownership of the materials will remain with the client or rightful copyright or trademark owner
Any artwork, images or text created by Bluestep on behalf of the client will be subject to portfolio use but all other usage rights will remain with the client (please see terms in alterations and licensing). Any projects that the client wishes to not be represented in this way should be communicated to Bluestep
The client agrees to fully indemnify and hold Bluestep free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions

Risk and title

Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due. .

Termination

Either party can terminate the sale of Goods/Services supplied under the Contract where:
a. either party commits a material breach of their obligations under these Terms and Conditions, or the accompanied Data Processing Agreement;
b. either party is or becomes or, in the reasonable opinion of the other party, is about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;
c. either party enters into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or
d. either party convenes any meeting of their creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of their assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by either party or any of their directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of either party’s affairs or for the granting of an administration order, or any proceedings are commenced relating to either party’s insolvency or possible insolvency.

Limitation of liability

Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this section.
Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.
Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.

110. Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you. We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods/Services, for:

any indirect, special or consequential loss, damage, costs, or expenses; and/or
any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.

111. The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

Communications

All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
113. Notices will be deemed to have been duly given:
a. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient.
b. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated.
c. on the fifth business day following mailing, if mailed by national ordinary mail; or
d. on the tenth business day following mailing, if mailed by airmail.
All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Confidentiality

Each party undertakes that it shall not disclose to any person any confidential information concerning the business or affairs of the other party, except as permitted by clause 12.2.
Each party may disclose the other party’s confidential information to its employees, officers, representatives, sub- contractors, agents or advisors who need to know such information for the purposes of carrying out the party’s obligations under the contract.
Each party shall ensure that any such party to whom it discloses the other party’s confidential information complies with this clause as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the contract.

Our Staff

You shall not, without the Company’s prior written consent, at any time from the Company commencing performance of the Services to the expiry of 12 months after completion of the Services for any reason solicit or entice away from the Company or employ or attempt to employ any person who is, or has been, engaged as an employee or sub-contractor of the Company and with whom you dealt with under the contract in the period of 12 months before completion of the Services (or during the period of the Services if they took less than 12 months to complete). The foregoing shall not be deemed to prohibit you from placing general advertisements for employment or hiring employees or sub-contractors, or former employees or sub-contractors, of the Company who contact you of their own accord.
Any consent given by the Company pursuant shall be subject to you paying to the Company a sum equivalent to 50% of the then current gross annual remuneration of the relevant employee or sub-contractor of the Company. This payment shall represent liquidated damages and a genuine pre-estimate of the loss that the Company may suffer as a result of losing the skills and experience of the employee or sub-contractor.

Data protection

Please view our Data Processing Agreement that will govern the relationship between the parties in relation to the processing of personal data, and shall take precedence in the event of a conflict between a term contained herein and a term contained in the Data Processing Agreement.

Circumstances beyond the control of either party

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

No Waiver

No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

Severance

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Modern Slavery Act:

STATEMENT OF BLUE STEP SOLUTIONS TO THE MODERN SLAVERY ACT 2015

The Modern Slavery Act 2015 came into effect on 29th October 2015. This law requires
manufacturers and retailers doing business in the UK which supply goods or services and
have an annual turnover exceeding £36 million to disclose information regarding their policies
to eradicate slavery and human trafficking from their supply chain and within their business.

Blue Step Solutions (BSS) is proud of the integrity measures it takes in this regard.

BSS efforts to eradicate slavery and human trafficking in its supply chain and own business
include the following:-

Supply Chain

Written policies and procedures
BSS maintains written policies that strictly prohibit the use of slavery or human trafficking in
its direct supply chain. Our supplier code of conduct requires all BSS suppliers to sign up to
a sustainability clause which details all requirements around forced labour, slavery and human
trafficking.

Third party audits
BSS has a right at any time to audit suppliers for compliance against the sustainability
clause.

Violations
BSS has a zero tolerance policy towards violations of the laws banning forced labour, slavery
and human trafficking. BSS contractual agreements permit the termination of suppliers
for a single violation.

Our own business

Written policies and procedures
BSS’s Integrity Code details the rules and procedures by which we should treat fellow
employees. This includes: Transparent and fair behaviour, such as protecting human rights.
Compliance with legislation, including fundamental rights at work – in particular freedom of
association and elimination of discrimination throughout employment.

Employee Training
BSS conducts on-line and face to face training for all employees to emphasise the importance
of acting with integrity and in line with our own internal Ethical Business Code.
Compliance officers incorporate guidance regarding the Modern Slavery Act into regular
company training sessions.

Human Rights
BSS regularly undertakes a Human Rights Compliance Assessment to ensure that all areas
of its business are compliant with its Ethical Business Code and international human rights
standards and that all employees are treated in a fair and transparent manner. This includes
adherence to the Working Time Directive and the Minimum Wage.

Violations
BSS disciplinary policy permits the termination of employees found to be involved in any
breach of the law banning forced labour, slavery and human trafficking.
BSS will continue to update its policies and procedures as required to ensure it maintains
appropriate safeguards against any mistreatment of persons involved in its supply chain or
own business.